FAQ

General

1. What is Azapay?

Azapay is built to help businesses attain its full potential through technology in terms of payment processing, collection, and business process optimization.

2. What services does Azapay offer?

We offer a comprehensive suit of financial services for businesses including an online store, POS terminals, payment gateway and wallet service designed to help businesses manage and process payments efficiently.

3. How do I set up an Azapay account?

Visit our website where you will be directed to create an account, fill in your personal information and get verified immediately.

4. Visit our website where you will be directed to create an account, fill in your personal information and get verified immediately.

Your bank verification number (BVN), Corporate Affairs Commission (CAC), Account details, I.D card (any valid means of identification).

5. Do you offer customer support?

Yes, we provide 24|7 customer support to assist you with any issues or questions you may have. You can reach our support team via phone, email or life chat.

6. Is there a fee for using your services?

Yes, we charge a normal fee for our services. The fee structure varies based on the specific services and usage volume. Please contact our sales team for detailed pricing information.

7. How secure is your payment solution?

Security is our top priority. We use advanced encryption and security protocols to ensure that all transactions and data are protected against fraud and unauthorised access.

8. What types of businesses can benefit from your services?

Our services are suitable for a wide range of businesses, including retail stores, restaurants, e-commerce platforms, service providers, logistics and more.

7. How quickly are funds settled into my account?

Settlement times vary depending on the payment method and bank, but typically funds are settled within 24 hours.

POS Terminal

1. What type of POS service does Azapay offers?

Azapay offers the physical terminal and also the terminals service API.

2. What is the difference between a POS terminal device and POS API?

The POS terminals is a physical device that accept cards and transfers payment, while the POS service API is not physical but can be integrated into any business website that accepts payments.

3. What are the benefits of using your POS terminals?

Our POS provides fast and secure payment processing, supports multiple payment methods and offers real time transaction tracking and reporting.

4. How do I get a POS terminal for my business?

You can get a POS terminal by contacting our sales team or visiting our website to complete a registration form. We will guide you through the set up process and ensure you have the right for your needs.

5. Are there any additional fees for using your POS terminals?

There will be costs associated with the initial purchase or rental of the terminal, as well as a subscription fees. Please contact our sales team for detailed pricing information.

6. What should I do if my POS terminal encounters an error?

If your POS terminal encounters an error, firstly check the Internet connection and restart the device. If the issue persists, please contact our support team for assistance.

7. What is the average transaction speed of your POS terminals?

Our POS terminals are designed for quick processing with most transactions completing within a few seconds, depending on the payment method and network conditions.

8. Do you offer cardless terminal service?

Yes, our cardless terminal services enables your customers to make payments quickly and securely using mobile wallet. This allows for a seamless, contactless payment experience that enhances convenience and security.

9. Can I customise the cardless terminals for my business needs?

Yes, our cardless terminals can be customised to meet your specific business requirements, including branding, receipts customization and integration with other software.

Payment Gateway

1. How does your payment get to work?

Our payment gateway integrates with your website or app to facilitate online payments. It ensures secure transactions and supports various payment options including; credit or debit cards, bank transfers and mobile money.

2. How do I get started with your payment gateway integration?

Our technical team will assist you with the integration process. We provide detailed documentation and support to ensure a smooth setup.

3. How do I integrate your payment gateway with my business or app?

Integration is simple with our comprehensive API documentation plugins for e-commerce platforms. Our technical support team is also available to assist with the setup process

4. What fees are associated with using your payments gateway?

Our fees are competitive and vary depending on transaction volume and specific service needs. Contact our sale team for a detailed pricing structure tailored to your business.

5. What support do you offer for your payment gateway services?

We provide 24|7 customer support including technical assistance, account management and troubleshooting to ensure your payment gateway runs smoothly.

6. What types of businesses can benefit from your payment gateway?

Our payment gateway is suitable for a wide range of businesses, including e-commerce stores, service providers subscription-based businesses and more

7. How can I monitor transactions processed through the gateway?

Our payment gateway provided a comprehensive dashboard that allows you to monitor and manage all transactions, generate reports and track payment performance in real time.

Wallet Service

1. How does Azapay wallet service work?

Our wallet service enables businesses to receive payments, store funds and make transactions. Funds can be transferred to and from bank accounts, other wallets or used for direct payments within the platform.

2. What are the benefits of using your wallet service for businesses?

Our Wallet service offers secure and fast transactions, reduced reliance on cash, easy integration with existing systems real time reporting and enhanced financial management.

3. How do I sign up for your wallet service?

To sign up, contact our sales team or visit our website to complete the registration process. We will guide you through the set up and help you integrate the Wallet service with your business operations.

What happens if I encounter an issue with my wallet?

In an event of an issue, our 24|7 support team is available to provide immediate assistance and resolve any problems to ensure uninterrupted service